OUR SERVICE COMMITMENT
A quality repair job involves many steps and though our estimators are highly trained, certain types of damage become apparent only after the vehicle has been disassembled. In some cases, we may need to revise your vehicle’s completion date. We know how important your vehicle is to you. At J & A we pledge to keep you informed all along the way and we promise to return it as quickly as possible.
“Best, top notch service! Awesome quality work too; car looks brand new.”
Your vehicle is inspected by a trained estimator and relevant data is entered into the computer system. This data is then compiled into an estimate that determines the cost of repairs. Often however, there is hidden damage that can not be seen until after the vehicle is disassembled. At J & A we use the Audatex Claims Solution as well as the Mitchell Estimating System. At J & A, on a customer request basis, we can provide a mobile estimate at your home or place of business.
A computer-based measurement system is used to monitor and analyze the frame of your vehicle. This system assures that your vehicle will be returned to the factory specifications and assures an accurate repair. At J & A we use the BlackHawk/Shark Measuring System
Color matching is done with the aid of a computer database. The database stores the many thousands of paint codes and formulas that make up a specific paint color. Once the paint is mixed it is then checked for variations. Once the final mixture is prepared the parts that have been removed from the vehicle will be edged. Edging is the process where we paint the surface that can not be accessed once the vehicle is reassembled. At J & A we use Rapid Match Technologies.
The body repair department replaces exterior panels, and all metal finishing that may be required. New or repaired panels are sealed, caulked & rust proofed in order to maintain corrosion protection. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint restoration department.
Paint preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then chemically etched, primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied. At J & A we use Aqua-Base paints
Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill can be explained in detail and the final paperwork is completed. The customer drives away knowing that their vehicle has been restored to its original condition.
Once the estimate is completed, the insurance company will review the estimate and may make changes. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process. The policies of each insurance company varies. Contact your insurance agent for complete details.
In disassembly, hidden damage is often found, and inner structure repairs are determined. At times this may require us to re-contact the insurance company and update the insurance estimate as well as to order additional parts.
A quality finish is applied in a spray booth under tightly controlled conditions to keep contaminants out of the paint. After the paint is applied, the vehicle is baked to give the paint a durable and long lasting finish. At J & A we use DeVILLBISS and SAIMA cure-capable paint booths
Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
During the repair process, the vehicle accumulates dust from the repairs. We will clean your vehicle and make sure all the fine details are complete. Some vehicles may require a road test to ensure that everything is working properly. This final inspection is required to assure that the vehicle is restored to its pre-accident condition.
The required parts for your vehicle are ordered and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts.